HOW BEST CAN YOU SCREEN CALL

A lot of times business phone agents receive series of calls and about 30% of the calls are unsolicited. This can cause work anxiety among workers. Many of these unwanted calls are caused by Automated machines (robocalls) and just a few are man-made. In this article we shall look at Call screening. A very powerful VoIP phone feature that instantly identify incoming calls, and allow users to take action (either pre-recorded) based on the caller profile.

Related: Interactive Voice Response System

What is Call Screening?

Basically, Call Screening is the process of identifying and filtering of incoming calls and to determine whether it can be accepted or rejected. This is a powerful phone feature to block spam callers, unsolicited calls from telemarketers and the most annoying caller types robocalls. Having Call Screening in your business phone system can let your agents decide if they want to accept the incoming call, reject, forward it or even to let it go to voicemail.

Call Screening Features

Let’s us at the best Call Screening Features.

1. Call Block: This is an essential feature. It is designed to to prevent unwanted calls from specific phone number, Area codes, and zip codes.
2. Call Routing: It function is to directly connects an incoming caller to the appropriate agent or department.
3. Selective Call Appearance: This feature allows you to permit calls from certain phone numbers with optional business hours and holiday criteria.
4. Do Not Disturb: This feature can be activated when an agent is away or simply not ready to take calls for an assigned period. DND is turned On and it automatically forward calls to voicemail, or even to other available agents. This action can be reversed when the agent become available. Other features includes;
5. Remote Call Forwarding
6. Text to speech messaging
7. Automatic Callback

Benefits of Call Screening

Call Screening allows you to avoid unwanted calls and focus on more important issues. This help to reduce the business workload and higher employee productivity. Below are some of the benefits of screening calls.

• Stop annoying calls
• Focus on higher priorities
• Reclaim your time
• Reduce spam call
• Minimize fraud
• increase privacy and security
• Customer self-service capabilities (IVR system)
• Improved internal communication.

Best Business Phone Systems Offering Call Screening

There are a number of VoIP phone Service Providers that offers very effective call screening features. The companies listed below are tested and believe to have been the best.

NEXTIVA

Nextiva is an award winning cloud-based VoIP service provider that offers very effective call screening service. It is the best Voice Over Internet Protocol company in the US, trusted by many businesses and thousands of users everyday. Nextiva call screening allows you to :

• Forward Calls to voicemail
• Anonymous Call rejection and blocking
• Selective Call rejection
• Hide or change your caller ID display on the caller’s phone.

How to screen call on Nextiva

It is very easy to screen calls using the Nextiva’s Advanced Call Screening Feature. Here is how to do it. First;

1. If you’re already using Nextiva, sign in here. Otherwise Sign up here.
2. Click on the features menu at the top
3. Click on the Routing to open up the call Routing option.
4. Toggle the selective call Rejection feature to adjust your screening options.

Depending on your business level, Nextiva plans start from $18.95 and go up to $32.95/user/month. To learn more about Nextiva, please visit their website HERE.

FRESHDESK (CONTACT CENTER)

Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware.

No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes
without compromising your customer experience.

Reduce your resolution times with advanced and automated routing capabilities and direct your customers to the right experts swiftly.
With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription.
Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, they have extensive reporting and analytics to ensure you are always in the know.
Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your
sales and support teams to work productively.

Freshdesk paid plans start from as low as $15 to $95 dollars billed monthly. The price can be lower when you subscribe to annually plan. Click Here for Freshdesk contact center.

CallHippo

CallHippo helps businesses increase agent productivity, automate workflow, manage & analyse team performance, and ultimately make more calls. Features includes:

• Call Center Software
• Interactive Voice Response
• Automatic Call Distribution
• Power Dial

CallHippo paid plans are affordable and it start at $16 and up to $48 dollars per user per month Depending on your company level and needs.

Vonage

Vonage is a cloud Communications platform. Its contact center software help businesses to achieve maximum customer support and increase productivity. Vonage Contact center features includes:

• Screen recording
• Email management
• Automatic Call Distribution System ACD
• Gamification
• Agent UX
• Call Recording
• Catching capabilities
• Analytics dashboards
• AI virtual assistant
• Global voice Assurance
• Intelligent IVR
• Global call plan
• Einstein Analytics
• Dynamic routing, etc.

Its plans start as low as $19.99/month/line and increase up to $39.99/month/line. To learn more, here is Vonage website .